With so many people losing everything because they invested in risky financial assets, finding the right gold and precious metals custodian to help you protect your savings is more important than ever these days.
This Apmex review will go over this particular gold and precious metals investment company that was founded in 2003 and help you decide if they are right for you when it comes to keeping your savings safe from today’s volatile economy.
Apmex is a very well-rounded company offering a variety of gold and precious metal options when it comes to investing. One of the things that stands out the most is just how extensive their amount of products to choose from is.
They also have IRA approved metals as well, allowing you to get what you need for an IRA account. While most of their metals can be ordered online, you must first give them a call to include IRA approved metals in your portfolio.
On top of the standard services of storing your gold in vaults and helping you manage your account Apmex has a lot of information on their site about various topics related to gold and precious metals investing as well.
Overall Apmex seems to have their stuff together as far as services and information goes. However, there are some underlying problems that we need to address.
Let’s move on to the next part of this Apmex review and let me show you some critical information on this company that you should know about before doing business with them.
Alright, let’s take a closer look at Apmex and see what some of their customers are saying so you can get an idea of how reliable they are as a business.
Here is one customer who has a problem with Apmex’s payment and shipping policies:
“Placed a $5000+ order. Sent a personal check. They took the money (bank confirms). They have to wait 5 biz days to ship. Seriously, this makes zero sense. Holding my money for 5 biz days for what? To see if the money is real?
Awful shipping policy. Customer care reps and supervisors are often rude.
Steer away from APMEX if you are serious about your purchase. Wire transfers and personal checks are sketchy anyway. They want $100+ if paying by credit card – just so that they scare the buyers from using credit cards!” – Kiran K.
These next few reviews also detail problems with Apmex’s payment policies as well as their customer service:
“This is probably one of the WORST customer service oriented precious metal company around.
They charge $35 for cancelling an order. WTF! Nobody does that.
And they will haunt you, hunt you down and call you till you pay. I paid. I am gonna find out all the possible ways to get my $35 worth back.” – at.t
“Don’t order. I ordered first time, using credit card- everything went ok.
However second time I was looking how to order using personal check, wanted to see if I need to give them my routing number etc and just like that my order was placed.With the warning that my credit card was not charged but they have it on file.
I called customer service department and was informed that if I cancel my “order”, my credit card will be charged $35 .” – Andy A.
“My friend’s little 6 year old son was at my house and decided to jump on the computer and press some buttons. The little boy accidentally pressed send and now Apmex is trying to take me to court over $500 dollars. 80,000 purchase no track record of ever trying to get out of a sale. One mistake and now they are sending me demand letters, certified letters just to make $500. They are a bunch of crooks.” – Abraham K.
Just to keep things from getting too negative, here is a positive review for Apmex:
“It’s odd seeing so many bad reviews about APMEX as I have nothing but good things to say about them. All my orders have arrived no later than 3 days after sending payment. The customer service is why I keep coming back even though I can buy silver and gold bullion for cheaper from someone else.” – Guy A.
As the previous review mentioned, most of the reviews online about Apmex seem to be quite negative. Let’s move on and take a look at their overall ratings from various sources.
4/5 – Personal Income
2/5 – Yelp
5/5 – TrustLink (based off of 1 review)
A+ – BBB
It’s really odd to see such a discrepancy here. Apmex has relatively decent scores for the most part, but this is in spite of all the negative reviews and complaints they’ve received.
As a business Apmex seems to have all their bases covered when it comes to providing the consumer with gold buying options, information, and things of that nature.
However, when it comes to customer service I found the vast majority of feedback to be decidedly negative. One reoccurring theme was definitely their payment procedures, particularly issues with order cancellation.
This leads me to my final verdict for this Apmex review:
I’m somewhat torn here. On one hand Apmex seems to be a solid gold investment company that offers its customers plenty of options, services, and information. However, I just can’t ignore the fact that so many of their customers have had bad experiences with them.
Until Apmex proves that they’ve cleaned up their customer service situation, I can only recommend that you steer clear of them.
If you’re looking for a gold investment/IRA company that has an exemplarily track record when it comes to customer service, my top pick is defiantly Regal Assets.
Regal Assets has earned perfect scores with the BBB, BCA, TrustLink, and many others over its 50 years of business. In addition to that, it has only had 1 complaint in the past 3 years, something practically unheard of in the gold investment industry.
To learn more about Regal Assets Click Here and get your FREE gold investors kit to learn how you can protect your savings from hyperinflation, the dying US dollar, and more.